Last Updated: June 2026

At Notebook Stores, customer satisfaction is our priority. We strive to provide high-quality products and services. If you are not completely satisfied with your purchase, please review our return and refund policy below.

  1. Return Eligibility
    Customers may request a return or exchange under the following conditions:
  • The product has a manufacturing defect.
  • The product received is different from the item ordered.
  • The product arrived damaged during shipping.
  • The product is non-functional upon arrival.

To qualify for a return or exchange:

  • The request must be submitted within 14 days from the date of delivery.
  • The product must be in its original condition.
  • All original packaging, accessories, manuals, and invoices must be included.
  • The product must not show signs of misuse, physical damage, liquid damage, or unauthorized modification.
  1. Non-Returnable Items
  • Software licenses and digital products.
  • Customized or special-order products.
  • Products with activated licenses or opened software packages.
  • Consumable products and items marked as non-returnable.
  1. Refund Process
  • Customers will be notified of the approval or rejection of the refund request.
  • Approved refunds will be processed within 7 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Shipping charges are non-refundable unless the return is due to an error by Notebook Stores or a defective product.
  1. Exchange Policy
    Customers may request an exchange for defective products, incorrectly delivered products, or products damaged during shipping, subject to stock availability.
  2. Warranty Coverage
    Warranty coverage does not include:
  • Physical damage.
  • Liquid damage.
  • Electrical damage caused by improper use.
  • Unauthorized repairs or modifications.
  • Damage caused by accidents or misuse.
  1. Business Solutions & Corporate Orders
    Corporate and project-based orders may be subject to separate contractual agreements regarding returns, exchanges, and warranties.
  2. Return Procedure
  3. Contact our customer support team.
  4. Provide your order number and proof of purchase.
  5. Describe the issue and attach photos or videos if applicable.
  6. Our team will review the request and provide further instructions.
  7. Contact Us
    Notebook Stores
    Email: info@notebook-stores.com
    Website: https://notebook-stores.com

Notebook Stores reserves the right to inspect all returned products before approving any refund, replacement, or exchange reques